1. Information We Collect
a. Personal Information You Provide
We may collect personal information when you create an account, subscribe to a plan, contact support, or otherwise communicate with WAV AI.
- Name and email address.
- Billing and payment information.
- Account settings and preferences.
- Messages, feedback, or support requests you send to us.
b. Usage Data
We may automatically collect information about how you interact with WAV AI.
- IP address, browser type, device details, and operating system.
- Pages visited, features used, and time spent on the service.
- Music-generation prompts, creation activity, and usage analytics.
- Referring URLs and approximate location, limited to country or city level.
c. Cookies and Similar Technologies
We use cookies and similar tools to personalize your experience, measure site performance, analyze usage, and improve our services. You may disable cookies in your browser settings, but some features may not work properly.
2. How We Use Your Information
WAV AI uses collected information to operate and improve the service.
- Deliver, operate, and improve AI music-generation and music-video services.
- Provide account support and technical support.
- Send service updates, promotions, or important notices.
- Process payments securely.
- Meet legal obligations, prevent fraud, and protect the security of the platform.
We do not sell, rent, or trade your personal information to third parties.
3. Data Security
We use encryption, SSL/TLS connections, secure databases, and restricted staff access to help protect personal information. However, no online system can be guaranteed to be completely secure.
4. Data Retention
We keep personal data only as long as needed to fulfill the purposes described in this policy, meet legal or tax requirements, resolve disputes, and enforce agreements. After account deletion, related data is removed or anonymized within 30 days unless we are required to retain it by law.
5. Your Rights
Depending on your location, including under GDPR and CCPA, you may have rights to:
- Access personal data we store about you.
- Correct inaccurate information.
- Delete personal data.
- Export personal data.
- Object to certain processing or marketing uses.
To exercise these rights, contact us at [email protected]. We aim to respond within 30 days.
6. Third-Party Services
We may use trusted third-party providers for payment processing, analytics, cloud hosting, storage, and related service operations. These providers may process data only as needed to support WAV AI.
7. Children's Privacy
WAV AI is not intended for users under 13. We do not knowingly collect personal data from children. If we discover that such data has been collected, we will delete it.
8. International Data Transfers
Your information may be stored or processed outside your country. When we transfer data internationally, we follow applicable data-protection standards.
9. Updates to This Policy
We may update this policy to reflect legal, product, or business changes. Updates will be posted on this page with a revised last-updated date. Major changes may also be shared by email or in-product notice.
10. Contact Us
For privacy questions or data-handling requests, contact WAV AI at [email protected]. Support hours are Monday to Friday, 9:00 AM-6:00 PM UTC.